NET PROMOTER SCORE
Our Best Ideas That Contribute To Success And Solve Our Challenges:
- Net Promoter Score = quick confidence
- Show talent how to develop FASTER, and RETAIN more clients and income using this consistent process.
- KEEP IT SIMPLE using technology and process across the whole team.
- THAT ONE NUMBER, that synchronizes the whole group, including the client.
What Is A Net Promoter Score?
Simple way to measure the health and growth of your business with DATA
NPS: The holy grail for understanding & proving customer satisfaction.
TOP REASONS TO USE NET PROMOTER SCORE
Examples Of Reviews For A Net Promoter Score
Using Booker by Mindbody: We send text messages to 1000+ guests per month. We receive feedback from about 250, so we end up with these ratings, comments, and feedback.
1. SPEED MATTERS: Spot issues and act upon them just as fast as they are reported. We stop bad “word of mouth” before its too late!
2. Ask, “What would have made it a 9 or 10?” to discover what staff could do next time around. When you ask a customer this, they become a promoter.
3. Share the PROMOTERS far and wide, and inspire the team with them. Send them around to boost moral. Show STAFF what should be done more often to ignite faster learning and retention. The staff will eventually work hard to create many promoters, over and over.
Ways To Convert Detractors And Passives Into Promoters
We review the feedback we receive daily & weekly to find detractors and passives, as quickly as possible.
Once a detractor or passive is found, we take two actions: 1) CALL THE CLIENT, ASAP and 2) Review feedback with staff
Our annual average of 88-93 is “World Class,” our business is healthy and in control.
Our technology & processes net quick confidence.
How Over 11,500 Promoters Help Our Business
Promoters get placed on our review websites immediately. Guests are pushed to share the good news on Google, Yelp, Facebook and TripAdvisor using our technology.
- SPEEDY display of reviews using the website Plug-in technology.
- REALTIME reviews matter! In fact, scan QR code to see how many reviews posted today.
- SPEED MATTERS with reviews. The faster you engage and handle a Detractor or Passive – the greater the benefit. Don’t leave them unattended. The FASTER you act the better.
- RECENT reviews demonstrate that we are on it – everyday! New guests want to try it out.
- GUESTS tell us the amazing display of all these reviews – all the more reason they come!
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