At A Moment’s Peace Salon and Spa, we’ve always believed in going beyond the ordinary to offer an exceptional experience to our clients. Recently, Salon Today recognized our commitment to excellence as a Top 200 Honoree for 2024 and awarded us #1 in Elevated Experience. This recognition didn’t come by chance—it’s the result of years of dedication, innovation, and the strategic use of a powerful tool: the Net Promoter Score (NPS).
Learn more about how our team utilizes Net Promoter Score to provide the best experience possible for you as our client:
Our Journey to Award-Winning Experience
In late 2019, we introduced Net Promoter Score, a metric developed by Fred Reichheld at Bain & Company, to our operations. We wanted to measure client satisfaction and truly understand and enhance the experience at every touchpoint in our salon and spa. Since then, NPS has become the backbone of our client service strategy, guiding us toward continuous improvement and innovation.
Why Net Promoter Score Matters to Us
NPS isn’t just a number. It’s a pulse check on how well we’re doing in the eyes of our guests. By asking our clients a simple yet powerful question—”How likely are you to recommend us to a friend or family member?”—we gain immediate insights into their satisfaction. This feedback allows us to act quickly, fine-tuning our services and ensuring that every visit is exceptional.
We text 1,000 clients per month, asking them to rate their salon experience, and our management team reviews the results daily. We reach out to clients who score the experience low to gain valuable insight and share promoters’ positive scores and messages with team members.
Simplicity and Speed are The Keys to Our Success
The beauty of NPS lies in its simplicity. It’s a unifying metric that every team member understands, from stylists to spa providers, front desk staff, and management. NPS provides a clear, singular focus on what matters most—our clients’ experiences. And in a world where speed is everything, NPS allows us to respond to feedback quickly, making real-time adjustments that keep us ahead of the curve.
Tracking Progress and Setting Standards for Excellence
With Net Promoter Score, we’re not just tracking numbers but setting benchmarks for excellence. Our consistently high scores—ranging from 88 to 93—place us among the best in the industry, and we’re proud to showcase these results. These scores are more than just data; they’re a testament to our team’s dedication and skill and fuel our drive to maintain and exceed these standards.
Earning Trust, Building Loyalty with You as Our Client
Transparency is key to building trust, and NPS provides the transparency we need to earn our clients’ loyalty. Every piece of feedback is a stepping stone toward better service, and our clients can see that we’re committed to their satisfaction. This trust translates into strong client relationships, repeat business, and an ever-growing base of Promoters—over 11,500 and counting.
The Future of Your Elevated Experience at A Moment’s Peace
As we celebrate Salon Today’s recent recognition, we’re more motivated than ever to continue raising the bar. NPS will remain a cornerstone of our strategy, guiding us as we strive to provide an elevated experience that goes beyond expectations. We believe that when simplicity meets innovation, and data drives determination, there’s no limit to what we can achieve.
At A Moment’s Peace Salon and Spa, we’re not just measuring success—we’re magnifying it. As we look to the future, we invite you to experience the difference that NPS makes. Join us on this journey and see why we’re the #1 choice for an elevated salon and spa experience.
For an Elevated Salon and Spa Experience, Visit A Moment’s Peace Today!
A Moment’s Peace Salon and Spa is conveniently located in the Cool Springs area of Franklin, TN. If you’re ready to experience service at a luxury salon and spa that truly values your experience, then explore our services and book your appointment online!
You can also purchase a gift card for spa services directly online or contact our gift concierge to plan a special day for your loved one.
If you have questions, call us directly at 615-675-9235. Our friendly front office staff are happy to guide you through our list of services.